Latest posts
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Where should we launch Ask the NHS first?
The team explores where to pilot Ask the NHS, considering the opportunities and risks of introducing it through the NHS App, NHS Website and NHS 111 online.
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Separating the interface from the service
We're thinking about separating the Ask the NHS interface from its underlying service to support future reuse while keeping the first pilot simple and easy to adapt as we learn.
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Drawing up test-and-learn criteria for Ask the NHS
The fundamental questions we need to answer about to shape what features we include in the first release
Understand the work
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User needs
What people need from the service to make progress safely and confidently.
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Decisions
The choices shaping scope, safety, interaction and architecture.
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Concepts
Working definitions of intent, triage, navigation and orchestration.
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Architecture
How Intent Capture fits with navigation, orchestration and NHS services.
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Glossary
The terms we use and how our language has changed.